| This Privacy Policy (the “Policy”) governs all aspects of how
the Canadian Urban Institute (“CUI”, “We”, “Us”)
collects, uses, maintains and discloses personal information from all users
("Users", “You” or “Your”) of this website.
CUI values Your Privacy
CUI is committed to protecting the confidentially of all information entrusted
to it by Users. CUI has prepared this Policy to inform Users of our policy
and practices concerning the collection, use and disclosure of Personal Information.
Personal Information that CUI collects.
CUI, from time-to-time, may collect personally identifiable information
(“Personal Information”) from Users. This includes
name, address, phone numbers, email addresses that You provide, information
collected electronically about how You use our website (e.g. by tracking the
number of unique pageviews received by the pages of the website) or via cookies.
“Cookies” are files or pieces of information that may be stored
in Your computer’s hard drive when You visit our website. Cookies are
also used to remember that You may have already provided Personal Information
to Us and as a result, they help speed up Your future activities when accessing
our website. The cookies are persistent cookies and reside on the Your Internet
browser for three (3) months. CUI does not share Personal Information obtained
through cookies with any third parties.
Most Internet browsers are initially set to accept cookies. If You do not
wish to accept cookies, You can set Your Internet browser to refuse cookies
or to alert You when cookies are being sent.
In some instances, You may have received a unique client ID and created
a password in order to use the secure portions of this website. You are requested
not to divulge Your client ID or password to anyone other than CUI personnel
and then only for the purpose of permitting them to provide service to You.
In addition to Personal Information You provide and cookies, CUI may collect
other information about Your visits to our website. For example, We may collect
information about Your computer, such as Your IP address (a number assigned
to Your computer whenever You surf the World Wide Web); the type of Internet
browser You are using; the type of computer operating system You are using;
or the domain name of the website from which You linked to our website. This
information will not be linked to Your Personal Information and will only
be collected in the aggregate in connection with all the Users of our website
for planning, forecasting and/or evaluation purposes.
Please note that this Policy does not cover aggregated data from which the
identity of an individual cannot be determined. CUI retains the right to use
aggregated data in any way that it determines appropriate.
CUI has no control over the content of third party websites that may be
identified on the CUI website or, if applicable, accessed through hyperlinks.
Your Consent
Your provision of Personal Information to CUI means that You agree
and consent that CUI may collect, use and disclose Your Personal Information
in accordance with this Policy. If You do not agree with these terms, You
are requested not to provide any Personal Information to CUI. Certain services
can only be offered if You provide Personal Information to CUI. Consequently,
if You choose not to provide Us with any required Personal Information, CUI
may not be able to offer You certain services.
If You do not wish to receive information regarding the products
and services offered by CUI and its trusted affiliates, independent contractors
and business partners please send an email to the person indicated at the
end of this Policy.
How CUI uses Personal Information
CUI may, from time-to-time, use Personal Information collected through this
website to: (i) provide Users with a product or service that has been requested;
(ii) contact Users directly regarding products and services offered by CUI
and its trusted affiliates and partners; (iii) understand User preferences
in order to enhance Users' experience with CUI and such affiliates and partners;
and (iv) research the effectiveness of the website and the marketing, advertising
and sales efforts of CUI, its trusted affiliates, independent contractors
and business partners.
CUI’s use of Personal Information is limited to these purposes. Unless
permitted by law, no Personal Information about a User is collected, without
first obtaining the consent of the individual to the collection, use and dissemination
of that information.
Disclosure of Personal Information
CUI will use all information collected from their Users for internal purposes
only. CUI may disclose Personal Information of Users to organizations that
perform services on behalf of CUI (“Service Providers”).
Personal Information will only be provided to Service Providers if they agree
to use such information solely for the purposes of providing services to CUI
and under the instruction of CUI and, with respect to that information, to
act in a manner consistent with the relevant principles articulated in this
Policy. However, CUI bears no responsibility for any other use of such Personal
Information by the Service Providers.
In some situations, CUI may also disclose Personal Information of Users
to organizations that may be partners in promotional activities (“Promotional
Partners”). In such instances, this will only be done if our
Promotional Partners agree to use such information solely for the specific,
proposed promotional activity and in accordance with this Policy. Information
provided by a Promotional Partner to CUI will be treated in accordance with
this Policy. However, CUI bears no responsibility for any other use of such
Personal Information by that Promotional Partner.
Please note that there are circumstances where the use or disclosure of
Personal Information may be justified or permitted or where CUI is obliged
to disclose information without consent. Such circumstances may include:
- Where CUI believes in good faith that the law requires it;
- Where CUI believes, upon reasonable grounds, that it is necessary to
protect the rights, privacy, safety or property of an identifiable person
or group;
- Where it is necessary to protect the rights or property of CUI and collect
any money owing; or
- Where the information is public.
Where obliged or permitted to disclose information without consent, CUI
will not disclose more information than is required. CUI does not sell or
otherwise disclose to third parties any Personal Information that it has obtained.
Maintenance and Security of Personal Information
CUI retains Personal Information about Users as long as CUI believes it
is necessary to fulfill the purpose for which it was collected. Currently,
CUI holds the Personal Information in the City of Toronto. Personal Information
about Users that is maintained on our systems is protected using industry
standard security measures. However, We cannot guarantee that the information
submitted to, maintained on, or transmitted from our systems will be completely
secure and transmission of information over the Internet is susceptible to
possible loss, misrouting, interception and misuse.
Access to Personal Information
CUI provides individuals with access to Personal Information held about
them.
If an individual believes that their Personal Information of file is not
correct, they may request an update of that information by sending a request
to the person indicated below. CUI reserves the right not to change any Personal
Information but will append any alternative text the individual concerned
believes appropriate. An individual may also request that CUI delete an individual’s
Personal Information from CUI’s system and records. However, due to
technical constraints and the fact that CUI backs up its systems, Personal
Information may continue to reside in CUI’s systems after deletion.
Individuals, therefore, should not expect that their Personal Information
would be completely removed from CUI’s systems in response to an accepted
request for deletion.
CUI reserves the right to decline access to Personal Information where the
information requested:
a) Would disclose the Personal Information of another individual or of
a deceased individual;
b) Would disclose business confidential information that may harm CUI
or the competitive position of a third party;
c) Is subject to solicitor-client or litigation privilege;
d) Could reasonably result in:
i) serious harm to the treatment or recovery of the individual concerned;
ii) serious emotional harm to the individual or another individual; or
iii) serious bodily harm to another individual;
e) May harm or interfere with law enforcement activities and other investigative
or regulatory functions of a body authorized by statute to perform such functions;
f) Is not readily retrievable and the burden or cost of providing would
be disproportionate to the nature or value of the information; or
g) Does not exist, is not held, or cannot be found by CUI.
Where information will not or cannot be disclosed, the individual making
the request will be provided with the reasons for non-disclosure. Where information
will be disclosed, CUI will endeavour to provide the information in question
within a reasonable time and no later than thirty (30) days following the
request.
CUI will not respond to repetitious or vexatious requests for access. In
determining whether a request is repetitious or vexatious, CUI will consider
such factors as the frequency with which information is updated, the purpose
for which the information is used, and the nature of the information.
To guard against fraudulent requests for access, CUI will require sufficient
information to allow it to confirm the identity of the person making the request
before granting access or making corrections.
Amendment of CUI practices and this Policy
This statement is in effect and was last revised as of August 12, 2003.
CUI will from time to time review and revise its privacy practices and this
Policy. In the event of any amendment, an appropriate notice will be posted
on this website. Policy changes will apply to the information collected from
the date of posting of the revised Policy to CUI’s website as well as
to existing information held by CUI.
Questions
If You have any questions about the privacy practices of CUI, or You wish
to access Your Personal Information, please contact:
Sue Husolo
Canadian Urban Institute
100 Lombard Street, Suite 400
Toronto, ON, M5C 1M3
Canada
Email: shusolo@canurb.com
Tel. (416) 365-0816 ext. 235
Fax. (416) 365-0650
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